Privacy Policy

Welcome to IntEscrow (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit intescrow.online, create an account, or use our escrow services (the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide to Us

When you create an account, start a transaction, contact support, or use our Services, you may provide:

  • Full name

  • Email address

  • Phone number

  • Company name (if applicable)

  • Billing details

  • Transaction details (goods/services description, amounts, deadlines, communication records)

  • Support messages and attachments

1.2 Identity Verification Information (If Applicable)

To protect users and comply with legal obligations, we may collect identity verification information, such as:

  • Government-issued ID

  • Proof of address

  • Selfie/identity matching checks

  • Business verification documents

This information may be collected directly by us or through verified third-party identity providers.

1.3 Payment and Financial Information

If you fund or receive escrow payments, we may collect:

  • Payment method details

  • Bank account details (where applicable)

  • Transaction identifiers

  • Payment confirmations

Note: Sensitive payment information may be processed and stored by authorized payment processors rather than directly by IntEscrow.

1.4 Automatically Collected Information

When you use our website, we may collect:

  • Device type and browser

  • IP address

  • Log data

  • Pages visited

  • Time spent on pages

  • Referring URLs

  • Cookies and similar technologies


2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services

  • Create and manage user accounts

  • Facilitate escrow transactions

  • Confirm deposits and releases of funds

  • Verify identity and prevent fraud

  • Assist with disputes and transaction reviews

  • Communicate important updates and service notices

  • Respond to support requests

  • Maintain audit trails for security and compliance

  • Comply with legal or regulatory obligations


3. Legal Bases for Processing (Where Required)

Depending on your jurisdiction, we process personal data based on:

  • Performance of a contract (to provide escrow Services)

  • Legitimate interests (fraud prevention, platform security, improvements)

  • Compliance with legal obligations

  • Your consent (marketing communications, certain cookies)


4. How We Share Your Information

We do not sell your personal data. We may share information in the following cases:

4.1 With the Other Transaction Party

To complete or manage an escrow transaction, we may share necessary transaction-related information with the buyer and seller involved in the same transaction.

4.2 With Service Providers

We may share data with trusted third parties who help us operate the platform, such as:

  • Hosting and infrastructure providers

  • Identity verification providers

  • Payment processors

  • Security and fraud prevention tools

  • Customer support systems

  • Analytics providers

These providers are required to protect your data and use it only for authorized purposes.

4.3 For Legal and Compliance Reasons

We may disclose information if required to:

  • Comply with a legal obligation

  • Respond to lawful requests

  • Enforce our Terms of Service

  • Protect the rights, safety, and security of users and the platform

  • Prevent fraud, financial crime, or other suspicious activity

4.4 Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.


5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality

  • Remember preferences

  • Enhance security

  • Analyze traffic and user behavior

You can adjust cookie settings through your browser. Some features may not work properly if cookies are disabled.


6. Data Retention

We retain personal information only as long as necessary to:

  • Provide Services

  • Maintain transaction and audit records

  • Resolve disputes

  • Comply with legal and regulatory requirements

Retention periods may vary depending on the data type and legal obligations.


7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.


8. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain processing

  • Request data portability

  • Withdraw consent where applicable

To exercise these rights, contact us using the details in Section 12.


9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.


10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.


12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

IntEscrow
Email: privacy@intescrow.online