A fair, structured process that protects both sides.
At IntEscrow, every transaction is built around one goal: safe and balanced completion of a deal.
But when expectations are not met, our dispute process ensures the funds remain protected while we review the issue using the original agreement and supporting evidence.
We do not take sides.
We follow the agreed terms and evaluate the facts.
A dispute may be opened during the agreed inspection period if:
The goods were not delivered
The goods arrived damaged or incomplete
The goods do not match the agreed description or specifications
The service was not delivered or was delivered incompletely
Key deadlines or deliverables were not met
The agreement terms were breached
Once a dispute is submitted:
Funds are paused
The escrow funds remain securely held. No release happens while the dispute is active.
Both parties are notified
The other party is informed and given a chance to respond.
Evidence is collected
Each side submits documents or proof relevant to the agreement.
Case review begins
Our team compares the evidence to the approved transaction terms.
Resolution is proposed or determined
We may encourage a mutual solution, or proceed based on the agreement and evidence.
To ensure a fair review, supporting documents may include:
Photos or videos of delivered goods
Tracking numbers and shipping documents
Invoices, receipts, or order confirmations
Product specifications and original listings
Written agreements or contract terms
Messages that confirm expectations
Work files, milestone proof, or service handover records
The stronger the documentation, the faster the clarity.
Dispute outcomes may include:
Full release to the seller
If delivery or service meets the agreed terms.
Full refund to the buyer
If non-delivery or major breach is confirmed.
Partial refund or split release
If part of the agreement was fulfilled or a fair compromise is supported by evidence.
All outcomes are based on the approved transaction agreement and verified information.
IntEscrow’s role is to:
Protect the funds while the issue is reviewed
Ensure both sides have equal opportunity to present evidence
Follow the agreed rules of the transaction
Support a fair, documented outcome
We are a neutral process manager, not a substitute for private legal representation.
In many cases, disputes are resolved faster when both parties agree to a solution such as:
Replacement or correction of goods
Delivery of missing components
Completion of remaining service work
A partial refund with partial release
A revised delivery timeline
When both parties confirm a settlement, we apply it to the escrow funds accordingly.
To keep disputes fair and efficient:
Ensure your transaction terms are clear before funding
Upload key documents early
Use accurate descriptions of goods or services
Respect the inspection period timelines
Provide honest and verifiable evidence
Most disputes can be avoided by defining:
Exact product specs, condition, quantity, and packaging
Delivery timelines
Shipping responsibilities and documentation
Service milestones and approval stages
Clear acceptance criteria
A clear agreement protects everyone.
If you need assistance:
Include your transaction ID
Attach supporting documents
Provide a brief, clear summary of the issue
Contact Support: support@intescrow.online
